It provides cost savings and efficiencies by not having to buy key cards or keys. I love the feature of being able to have a guest user call and be let in, and get a visual of who that person is instead of needing to pay for additional security cameras. Support has been great. You get almost instantaneous answers to calls or emails. Once the system was installed, configured to remove any kinks, and set up correctly, I haven’t had to do anything for the past several months.