Verkada Intercom: Key Features, Pricing, Reviews, and More

Verkada at a Glance

Verkada is a California-based technology company founded in 2016 that provides state-of-the-art security solutions to a diverse clientele. Currently, the company has 25000+ customers and aims to create a unified cloud-based security platform through its Verkada Intercom and Receiver product offerings.

According to a Gartner review, the Verkada Video Intercom—TD52 has achieved an impressive 4.3-star rating. It strives to simplify access control for multi-family residents through a variety of call-receiving methods.

This article is an all-in-one guide to Verkada’s Intercoms and can help you make the right security decisions for residential and commercial needs.

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The Verkada Intercom

Verkada’s Intercom offering – the TD52, serves three purposes: a video intercom, a security camera, and a door controller. It allows visitors in through four distinct receiver methods. Along with high-quality audio and video transmission, the TD52 provides seamless access control and records video footage for up to 30 days for additional security. Find the necessary technical specifications here.

Verkada offers massive scalability by providing access control to unlimited users. The ability to integrate with existing camera fleets is an added advantage for people looking to upgrade their security systems. Its clientele spans multifamily buildings, individual residences, workspaces, schools, warehouses, resorts and more. Wireless installation and linkage to a cloud-based platform offer modern-day benefits with classic and durable hardware. Learn about what Verkada users have to say about the product in the Customer Ratings And Feedback section of the article.

Key Features of Verkada Intercom

High-quality audio and video

The TD52 offers an ultra-wide 130° field of vision, 5 MP imaging in all lighting conditions, and a powerful 5W speaker for enhanced audio quality.

All-round durability

The intercom is designed for durability. It features an aluminum case and steel faceplate that can withstand harsh weather and impact, providing a reliable security solution.

Storage of valuable visitor information

The intercom utilizes cutting-edge motion search and people analytics technology as a security camera to record valuable visitor footage for 30 days.

Multiple call-receiving options

Multiple methods for call receiving and action help in tailored solutions for access control, such as mobile applications, tablet applications, web browsers, and existing phone numbers. Scroll down to learn more about receiving options and find your fit.

Retrieval-friendly cloud-based storage

Verkada Intercom supports cloud archiving for long-term storage and accessibility of your video and audio data, allowing you to review past events and incidents.

Effortless integration with other Verkada devices

Apart from an individual system, Verkada Intercom seamlessly integrates with additional context cameras and doors controlled by Verkada Access Control to create a tightly secured and holistic ecosystem for your business.

Download Verkada’s Feature Sheet here

Key Benefits of Verkada

30-Day Free Trial

Opting for the trial gives you access to new Verkada hardware and/or software and their cloud-based platform Command, along with free of cost shipping and installation. This trial period allows you to experience the full capabilities of the Verkada Intercom, understand its ease of use, and assess its suitability for your security needs before making a purchase. It’s a risk-free way to ensure the product meets your specific requirements.

Remote Access Control

With Verkada Intercoms, you can be alerted about a visitor, communicate, and control door access from your desk, room, or anywhere, giving you the power to manage your security system remotely. This feature is easy to use and provides peace of mind, knowing you can manage your security system from wherever you are.

3-in-1 Functionality

Besides serving as a video intercom, the TD52 controls doors through any of the four options available in the Command platform and records high-quality video footage of visitors for increased security. This 3-in-1 functionality provides a comprehensive security solution, combining communication, access control, and surveillance in a single device, giving the user a sense of complete security.

Smart Call Routing

When you are unavailable, the Verkada Intercom routes visitor calls to another pre-appointed person for entry approval, ensuring that the visitor gets a response.

Easy Setup and Operation

As a PoE (Power over Ethernet) intercom, the TD52 swiftly connects with an Internet router and is fully functional in minutes, ensuring a hassle-free and quick setup for the user.

Potential for Huge Bandwidth

Hundreds of Verkada Intercoms can be deployed in almost any setting and managed effortlessly through Verkada Command, a web-based management platform, ensuring that your security needs can be met, no matter the scale of your operation.

You can also request a live demo of Verkada products here.

Verkada Intercom Receivers

The Verkada Intercom system provides four receiver methods for handling visitor calls anytime, anywhere to facilitate convenient access control.

Verkada Pass Mobile Application

The Verkada Pass is a subscription-based mobile application that allows smooth on-the-go call reception through Verkada Command. It helps communicate through peak-quality audio and video and opens/closes doors with a single tap on an intuitive surface. Pass utilizes Bluetooth to provide building access and alert users to incoming calls.

Verkada Desk Station

The Verkada Desk Station is similar to the Verkada Pass, except it is only available on iPads. It performs the same access control functions, helping users review entry requests and allowing them in. You can pair infinite devices with the Desk Station and view up to 4 intercoms or cameras together in HD quality through picture-in-picture functionality. This device can stream intercom videos, remotely lock/unlock doors, and flag potential persons of interest (PoI) for enhanced functionality.

Verkada Command

Verkada Command is the company’s web-based intuitive platform for managing visitor calls. It helps configure the device, intelligently route calls, and allow users to pick up and address calls anytime, from anywhere.

Verkada Command enables the addition of new devices, helps in call management, and provides advanced insights on entryway security. Intelligent applications like People Analytics allow users to identify, filter, sort, and share relevant video clips from intercoms with authorities and third parties.

Traditional Communication Systems

Verkada Intercoms can also integrate with existing cell phones or landline receivers to leverage current infrastructure and enhance security without configuring new phones. Each intercom is created with a unique caller ID that can help unlock doors with the phone’s keypad. For more details on connecting Verkada Intercoms with phones, visit here.

Purchase and Prices

The Verkada team offers product discounts for volume orders, schools, and non-profits. You can get your customized quote by filling out this form or contacting their sales team for more information about your purchase.

The price of a single Verkada Intercom is $1,599, which comes with a 1-year cloud license/ Desk Station license of $249, pushing the total cost to $1,848.

You can also purchase a 3-year, 5-year, or 10-year cloud license or Desk Station license for $599, $999, or $1,999, respectively.

Verkada also offers exclusive Intercom accessories such as a Rain Hood, Surface Mount, 2-wire Converter, and more. These accessories can be bought separately, and their price range starts at $39 and can go up to $329 for an Apple iPad. Find the entire list here.

Customer Ratings and Feedback

According to a Gartner review, Verkada products gained a 4.3-star rating. The positives were good demo planning, satisfaction with the camera system, and overall purchase and support assistance. Negative reviews entailed issues with access control and a shift in the company’s perspective from “customer-focused to selling half-baked products.”

G2 Business Software Reviews rated Verkada 4.6 out of 5 based on 60 customer reviews. Below is a summarized list of pros and cons.

Pros

Many customers praised the sales team for their “professionalism” and “expedited quotes,” considering them knowledgeable “subject-matter experts” who can provide tailored solutions.

The access control system was praised for its intuitiveness and as a better replacement for employees’ security badges for door entry. The products’ scalability is an added advantage.

Customers were happy with the 10-year warrant policy and ongoing technical support.

The cameras had “good coverage” and “clear and detailed imaging.”

Cons

Most customers mentioned the higher one-time cost of purchasing Verkada products as a downside.

While the Verkada Command unified security into one convenient cloud-based platform, maintaining data in the platform involved recurring subscription-based costs.

There were mixed reviews for installation, with some customers finding installation easy and quick, while others waited for the installation for more than a month after the purchase.

Additionally, the sales staff was mentioned as very “pushy” and “unprofessional” owing to repeated spam emails sent to customers.

The most significant controversy surrounding Verkada happened in March 2021, when the live feeds of over 150,000 surveillance cameras were hacked, breaching data privacy. These camera systems belonged to organizations, hospitals, police stations, and schools, and they were a significant setback in trust-building for the company, which is all about providing security solutions.

Installation

Verkada Intercom’s durable metallic design makes the Intercom resilient against harsh weather, vandalism, and impact. Included accessories like a hardware kit, screwdriver, mounts, and places allow for diverse installations, whatever the customers require. Specific mounts (surface and angle) are sold separately.

Installation becomes quick and easy without additional phone line integrations or other requirements, with the Intercom up and running in minutes. The team also provides 24/7 technical support in case of difficulties in self-installation. For the entire installation guide, visit this link.

Here is a simple video demonstrating the unboxing and installation of a Verkada Intercom.

Industries Verkada Caters To

Hospitality

In the hospitality industry, the Verkada Intercom can provide concierge services for guests, enabling them to communicate with staff quickly and easily. This streamlined communication enhances guest experience and allows staff to attend to their needs more efficiently.

Property Management

For property managers, the Verkada Intercom system helps keep buildings secure while minimizing resident disruptions. Remote access and intelligent call routing allow property managers to address visitor needs and maintain building security without inconveniencing residents.

Retail

In retail settings, the Verkada Intercom system can offer a modern, streamlined way for customers to communicate with staff. This improved communication can enhance the shopping experience by providing prompt assistance and support to customers.

Education

Educational institutions can benefit from the Verkada Intercom system by ensuring secure access to campus buildings and facilities. The system can help monitor visitor activity and restrict access to unauthorized individuals, promoting a safe learning environment for students and staff. Read how Verkada helped a top Canadian school enhance its security with a multi-layered strategy.

Comparing Verkada to Swiftlane

Does your quest for selecting the most multi-functional yet convenient intercom end here? Well, there are still some alternatives to Verkada that you should consider before deciding on an intercom solution for your property.

Here are some unique features Swiftlane video intercom proudly hosts:

The facility of a two-way video intercom with the option for call recipients to turn off their cameras and create a one-way video intercom call if they choose.
The ability to generate customizable single/multi-use PIN codes for anticipated guests (deliveries, dog walkers, house help).
Wireless connectivity and cloud-based configuration and management.
A seamless facial recognition system engineered to support touch-less entry.
Amazon Key compatibility for Amazon deliveries and packages to conveniently find their way into your home without seeking permission.
Cost-effective vandalism replacement insurance options for financial protection of your device.

Fill out a quick form to learn more about Swiftlane and get a free customized quote tailored to your property’s needs.

Have Questions?

Get in touch with our team to learn more about what Swiftlane can do for you.