Customer Case Study: Washington Water Service

Washington Water, a subsidiary of California Water Service Group, uses Swiftlane for access control and visitor management solutions. This case study covers their experience with Swiftlane hardware installation and product implementation.

  • Located in Washington state
  • Washington Water provides water utility services to 36,000 customer
  • Government office with a need for high security
  • Main challenge: providing high security that required low maintenance
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swiftlane access control and video intercom

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Swiftlane was very easy to deploy, I couldn’t believe it! Users like the simple onboarding process. I got very positive feedback from the employees working there.

Richard Chang, Head of Security & Compliance, California Water Service Group

It provides cost savings and efficiencies by not having to buy key cards or keys. I love the feature of being able to have a guest user call and be let in, and get a visual of who that person is instead of needing to pay for additional security cameras. Support has been great. You get almost instantaneous answers to calls or emails. Once the system was installed, configured to remove any kinks, and set up correctly, I haven’t had to do anything for the past several months.

Donald Bowers, Head of Security, Washington Water Service
PDF: SwiftReader X Video Intercom Overview

Access a PDF overview of SwiftReader X from Swiftlane. A modern upgrade to apartment and condo building entrances. Get a complete overview of the features of Swiftlane’s Video Intercom solution.