Package Room Solution
A Smarter Way to Manage Package Deliveries
Take the manual work out of package handling with Swiftlane's integrated solution. Streamline courier access, automatically log deliveries, notify residents, and track pickups—all without the high costs or capacity limitations of traditional package lockers.
- Secure, self-service access for couriers with timestamped entry photo
- Automatic resident notifications when a package arrives
- Video record of pickup activity with instant package status updates
Already using Swiftlane? Contact your account manager to add package tracking.
Trusted by 8 of the Top 10 Property Management Teams
More Packages Mean More Work for Your Team
Growing delivery volume becomes a recurring operational burden that goes undocumented.
Missing Packages, Limited Answers
When a package goes missing, limited delivery records leave staff searching for answers and properties dealing with frustrated residents.
Hours Lost to Manual Package Handling
Coordinating courier access, logging deliveries, and answering repetitive package inquiries pull staff away from leasing, maintenance, and resident services.
Little Visibility Beyond the Door
Traditional access logs may show who entered the building, but they don't connect each entry to specific package deliveries or pickups.
Bring Accountability to Every Package Delivery
Swiftlane connects package management with building access control, automating deliveries, resident notifications, and pickup tracking in one platform.
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Simplify Deliveries
Give couriers secure, self-service access without relying on property staff.
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Automate Notifications
Keep residents informed when packages arrive, without manual follow-ups.
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Track Package Activity
Access delivery records, courier photos, and pickup history in one place.
How It Works
Couriers select receiving residents and package quantities directly on the Swiftlane intercom.
Couriers enter an authorized delivery PIN or request access through the intercom.
Deliveries are automatically logged, and residents receive notifications with a courier photo.
Residents enter using their preferred Swiftlane credential, with pickup activity automatically recorded.
Residents confirm collection or report an issue through the Swiftlane app.
Less Time Managing Packages. More Time Managing Your Property.
Review the delivery log, courier photo, and video record of pickup activity for faster resolutions.
A Better Package Experience for Residents
01.
Know When Packages Arrive
Receive automatic delivery notifications with package details and a photo of the courier.
02.
Pick Up on Their Schedule
Access the package room using a preferred Swiftlane credential, without waiting for staff assistance.
03.
Report Issues With Ease
View package activity and report missing or incorrect deliveries directly through the Swiftlane app.
Works With the Delivery Setup You Already Have
One dashboard, one system to manage all packages.
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Access-Controlled Package Rooms
Give couriers secure access, automatically log deliveries, and track resident pickups through Swiftlane.
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Lobby or Vestibule Deliveries
Use your building entrance to register deliveries and automatically notify residents when packages arrive.
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Staffed Front Desks
Scan package labels, match deliveries to residents, and simplify package intake through the Swiftlane app.
A Smarter Alternative to Traditional Package Lockers
Swiftlane Package Delivery
Package Lockers
Capacity
Swiftlane Package Delivery:
The room you already have
Package Lockers:
Fixed compartments sized at purchase
Oversized Items
Swiftlane Package Delivery:
Accommodates varied package sizes
Package Lockers:
Limited by compartment size
Upfront Cost
Swiftlane Package Delivery:
One reader per delivery access point
Package Lockers:
A locker system priced per compartment
Floor Space
Swiftlane Package Delivery:
None added
Package Lockers:
Lobby or mail-room footprint
Resident Pickup
Swiftlane Package Delivery:
Face, mobile, or PIN
Package Lockers:
One-time code per package, sent by text or email
Infrastructure
Swiftlane Package Delivery:
Managed alongside building access
Package Lockers:
Additional infrastructure to manage
Visual Evidence
Swiftlane Package Delivery:
Courier photo on delivery, video on pickup
Package Lockers:
Varies by system
Vendor
Swiftlane Package Delivery:
One platform for every door on the property
Package Lockers:
A second vendor, contract, and support line
Extend Your Access Control Beyond the Front Door
Swiftlane brings package tracking together with the access control, video intercom, resident credentials, and cloud management your property already uses.
Frequently Asked Questions
No. Any door with a Swiftlane reader can serve as a delivery point, and staff log front-desk deliveries in the app. Automatic pickup tracking does require an access-controlled room.
Not always. An existing entrance reader can serve as a delivery point for a lobby or vestibule. A locked package room requires its own Swiftlane reader or intercom for access and automatic pickup tracking.
Couriers select Package Delivery on the reader, choose the residents receiving packages, and use an authorized delivery PIN or request remote access through the intercom.
Yes. Couriers can select multiple residents and their package quantities in a single session, then unlock the door once.
Residents receive a push notification and email when a delivery is logged, including package details and a courier photo.
In an access-controlled package room, a resident's Swiftlane credential marks pending packages as picked up with video of the entry activity. Residents can then confirm collection or report an issue in the app.
Property teams can review the delivery record, courier photo, and available pickup activity and video to investigate the reported issue.
No. It's part of the same Swiftlane platform and dashboard used for access control.
Take Package Management Off Your Team's Plate
Connect deliveries, resident notifications, and pickup records with your building's access control system – without requiring a separate locker system.
