Apartment Intercom Replacement: What You Need To Know

If you’ve reached this page, chances are you’re a residential building owner, property manager or board member in the market for a new apartment intercom system. Whether your building is a multi-unit condo, co-op, or rental apartment, this buyer’s guide is for you. We explore top reasons why residential buildings may be looking for an apartment intercom replacement. We consider the key features to look for in an apartment intercom. Then we share some tips about how to get started on your purchase and installation.

Top Reasons for an Apartment Intercom Replacement

There are many reasons to seek an apartment or condo intercom replacement. They go beyond the simple case of an apartment intercom not working. There are a range of practical and technological reasons, as well as financial reasons, why you might do a residential intercom replacement. Here are the key factors that might prompt such a decision:

Obsolete Technology

Older intercom systems may lack features like video capability, remote access, or integration with modern devices including smartphones. Outdated systems may not work with newer technologies or security systems.

System Failure or Frequent Malfunctions

Persistent issues such as poor audio quality and static or malfunctioning units can frustrate residents. Spare parts for older models can be hard to find, making repairs expensive or impossible. If an intercom system requires frequent repairs, replacement may be more cost-effective.

Security Concerns

Modern intercoms often include video capabilities, enabling residents to verify visitors visually. They can also maintain a video database of people who come to the door. This can help deter porch pirates who may pretend to be a delivery person to get access and steal packages. Newer systems can also replace physical keys, PIN codes, or RFID key fobs that can be lost or stolen.

Convenience and Modern Features

Residents increasingly expect features like mobile app integration for remote operation and notifications. Newer models may also include fast, efficient, hands-free access methods like facial recognition.

Aesthetic or Architectural Updates

Older systems might clash with updated interiors or renovations. Wireless or less obtrusive systems with a modern look can improve the building’s overall appearance. This can help increase property values or market rents.

Building Compliance and Regulations

Upgrades might be necessary to meet current building codes or safety regulations. Some insurers may require updated security systems, including intercoms.

Tenant or Resident Satisfaction

Enhanced sound and video quality, user-friendly interfaces, and modern features can boost resident satisfaction. Modern amenities like remote door unlock (for guests, nannies, pet walkers, delivery people, and more) can attract potential tenants or buyers.

Cost Efficiency

Many new systems use wireless Internet connectivity, which can be cheaper than older systems that rely on a fixed dedicated telephone line and complicated in-building wiring. Replacing multiple outdated systems with a single integrated system can save money. Many automated intercom systems can even replace full time door staff at larger residential buildings.

What To Look For in an Apartment Intercom Replacement

When replacing an apartment intercom system, it’s crucial to prioritize features that enhance security, convenience, and overall functionality. However, today there are hundreds of different types of intercoms on the market with different features. How do you wade your way through the morass of options?

For instance, there are legacy intercom systems that are wired to every residential unit, or that are audio-only. These systems in some cases create as many new problems as they attempt to solve.  Rather than outline every possible make and model of intercom available, we suggest anyone looking into an apartment intercom replacement focus on the following eight key features:

1. Remote Unlock

• Convenience for Residents: Allows residents to unlock doors remotely, enabling them to grant access to visitors, delivery personnel, or service providers without being physically present at home or running to the door.
• Smartphone Integration: Modern systems let residents unlock doors via mobile apps, which is particularly useful for those who may not be home.
• Access Logging: Systems with remote unlock often keep a log of when and who accessed the building, adding a layer of security.

2. Built-In Digital Directory (Essential for Buildings with Many Units)

• Simplified Visitor Access: A built-in on-screen directory allows visitors to search for and contact specific residents without needing separate signage or complex instructions.
• Customizable and Scalable: Digital directories can be updated easily to reflect changes in tenancy without requiring physical alterations.
• Aesthetic Appeal: Integrated touchscreen directories reduce clutter and provide a modern, polished look.
• Accessibility Features: Some directories include voice prompts or text-to-speech functionality for accessibility compliance.

3. Durability (Especially for Outdoor Intercoms)

• IK Ratings: Measures resistance to impact (vandalism or accidental damage). Look for systems with higher IK ratings, such as IK08 or IK10, for high-traffic or vulnerable areas.
• IP Ratings: Indicate resistance to dust and water. For outdoor or exposed installations, consider systems with at least an IP65 rating to ensure durability in harsh weather.
• Long-Term Reliability: Durable systems reduce maintenance costs and the need for frequent replacements.

4. Video

• Visual Verification: Integrated cameras allow residents to see visitors before granting access, improving safety and reducing the likelihood of unauthorized entry. Some systems allow 2-way video so that the resident and visitor can optionally see each other.
• HD Video Quality: High-resolution cameras enhance image clarity, especially in low-light conditions.
• Recording Capabilities: Systems with recording features provide an audit trail for security incidents.
• Wide-Angle Views: Cameras with wide-angle lenses can cover more area, reducing blind spots.

5. Security

• Encryption: Look for systems with end-to-end encryption to protect data and prevent hacking.
• Access Logs: Systems that log access events enhance accountability and traceability in case of security breaches.
• Integration with Alarm Systems: Intercoms that work with the building’s existing security infrastructure provide a unified security solution.

6. Wireless Internet

• Ease of Installation: Wireless, Internet-enabled systems eliminate the need for extensive cabling, reducing installation time and costs. They also sidestep the need for a dedicated and expensive landline telephone.
• Flexibility: Wireless systems are easier to relocate or expand, accommodating building modifications or future upgrades.
• Remote Management: When the intercom has internet connectivity, it can usually be programmed via a remote management platform based on the cloud.  This makes adding and removing users, as well as updating software, a total breeze. 

7. Credential Type

Modern intercoms work with a wide range of credentials – essentially the thing that replaces an old-fashioned metal key to grant residents access. Different types of credentials have their own benefits or drawbacks, but many modern intercoms can handle all of the following in one integrated system.

• PIN Codes: Simple and familiar but may be less secure if codes are shared or guessed.
• Temporary QR codes: Send your visitors or guests (or real estate agents showing a unit) a temporary QR code. When displayed to the intercom camera, the QR code grants access.
• RFID Key Fobs: Convenient for residents and offer enhanced security over traditional keys, as lost fobs can be deactivated.
• Mobile Readers: Allow residents to use smartphones as credentials, leveraging NFC or Bluetooth technology.
• Facial Recognition: Provides a cutting-edge, hands-free entry solution but may raise privacy concerns. Look for systems with an encrypted database of biometric data.

8. Mobile Integration

• Remote Monitoring and Control: Mobile apps enable residents to monitor entry points and manage access from anywhere.
• Mobile entry: Residents can tap their phone to the intercom using NFC or Bluetooth, and the door unlocks.
• Push Notifications: Instant alerts notify residents of attempted entries, package deliveries, or visitor arrivals.
• User Management: Apps make it easy for building managers to add or remove user credentials and customize permissions.
• Visitor Management: Residents can send virtual keys or QR codes to temporary visitors, streamlining access.

Final Thoughts

When selecting an intercom replacement, consider the specific needs of your building, such as the number of units, resident demographics, and security requirements. It’s also wise to choose a system with scalable features to accommodate future technological advancements or changes in building occupancy.

Apartment Intercom Costs and the Right Fit for Your Building 

Intercom costs can vary a lot depending on the type of unit, how many people need to connect, and what features you’re after. Some intercoms work with only up to ten units or residents, while others can handle tens of thousands.  Many manufacturers make multiple models of their intercom that differ in capacity. Basic audio-only pushbutton models for no more than 10 units can cost a few hundred dollars, while video intercoms with LED or LCD screens can go over $5,000. That said, you can find sleek, feature-packed models for much less—around $2,500, for example.

Some manufacturers or resellers might offer discounts if you buy multiple units or a mix of devices for doors, elevators, and gates, especially if it’s part of a new build or a big access control upgrade.

But the hardware is just one piece of the puzzle when budgeting your apartment intercom replacement cost. Installation costs are another thing to factor in. Even intercoms with simple wiring setups usually need a pro to install and connect them to the door strike, power supply, and communications network. Pricing for installation varies based on things like the type of door or gate and where you’re located, but you’re likely looking at $1,000 or more.

Many manufacturers keep a list of trusted third-party installers across the country who know their systems inside out. Alternatively, building security companies often sell intercoms from a variety of brands, have knowledgeable staff, and can handle the installation for you.

Reputable manufacturers of powered multi-tenant intercom systems:

Aiphone: Known for its adaptable IP multi-tenant video intercom systems, Aiphone delivers solutions that improve security and communication in both residential and commercial settings.

Swiftlane: Focuses on cutting-edge video intercom systems for multi-tenant properties, offering features like mobile app integration and remote access to simplify property entry.

Doorking: Recognized for its extensive range of access control products, including intercom systems for multi-tenant buildings, Doorking enhances security and streamlines entry management.

AlphaTouch Intercom: Features cloud-based multi-tenant video intercom systems with durable IP65-rated touchscreen entry panels, designed to ensure smooth communication and access control.

Avigilon: Offers advanced intercom systems for multi-tenant properties, prioritizing enhanced security and visitor management with state-of-the-art communication features.

Comelit: Specializes in IP-based intercom solutions, delivering smart communication systems for multi-tenant buildings with features such as keyless entry and smart home integration.

2N Intercom: Provides a range of commercial intercom options, including the modular 2N IP Verso, which is highly suited for multi-tenant environments.

HID Global: Recognized for its secure identity solutions, HID Global delivers access control systems that integrate seamlessly with intercom systems to boost security in multi-tenant properties.

Akuvox: Combines innovation with smart technology to deliver modern intercom solutions. Known for its IP-based video intercoms, Akuvox focuses on features like facial recognition, touchless entry, and seamless integration with building automation systems.

Alocity: Specializes in cloud-based access control and intercom systems, offering multi-tenant solutions with mobile app integration, video monitoring, and remote management to improve convenience and security.

Hikvision: Offers a wide range of video intercom systems designed for residential and commercial use. Known for its high-quality cameras and advanced video technology, Hikvision systems are often integrated with surveillance and access control for comprehensive property management. 

As you explore different options for hardware manufacturers, keep in mind a few key questions:

• Does your chosen hardware integrate with other access control systems at your building? Ask the manufacturer or a third-party security services provider.
• Does the manufacturer provide a warranty on the product?  Is there a satisfaction guarantee? Check the manufacturer’s product page.
• Does the manufacturer provide ongoing technical support over the phone? Check the manufacturer’s website.

Read our review of Best Intercom Systems for Apartments for further considerations..

Swiftreader X for Apartment Intercom Replacement

Consider our Swiftreader X for your multi-tenant residential building and apartment intercom replacement. Our affordably priced reader includes all of the modern features that raise property values, provide security, and impress prospective tenants:

• Large 8” video screen
• 2-way video intercom
• Built-in facial recognition access control for residents
• Works with PIN Codes, Key Fobs and Mobile phones
• IK10 anti-vandalism and IP65 weatherproofing
• Up to 10,000 users/units
• 24-hour telephone support

Watch our video for a quick overview!