IP and wireless intercom systems are quickly outpacing legacy systems because they can simplify operations, enhance security, and modernize the tenant experience. In this buyer’s guide, we’ll explain how wireless and IP systems work, compare them to wired alternatives, and highlight key features like cloud-based management, remote access, and security. We’ll also review a few fully wireless and mostly wireless top intercom manufacturers. Here’s everything you need to know about buying wireless intercom systems for your multi-tenant building.
Table of Contents
- How Do Wireless Intercom Systems Work?
- Features to Look for in a Wireless Intercom System
- Jump to: Top 6 Wireless Intercom System Providers
- Is a Wireless Intercom Actually Better Than a Traditional Wired System?
- So, Should You Switch to a Wireless Intercom System?
- Final Thoughts on Buying a Wireless Intercom System
How Do Wireless Intercom Systems Work?
Wireless intercom systems operate using one of two primary communication methods: telephone lines or mobile smartphones. Telephone entry systems rely on existing landlines to route visitor calls to the appropriate apartment intercom system, allowing apartment building residents to grant visitors remote access. These systems usually have basic audio-only intercoms and are limited by installation costs and legacy infrastructure that has not kept up with the pace of emerging technology.
In contrast, wireless apartment intercoms communicating via mobile devices are far more flexible, which is why they are more popular today. A wireless apartment building intercom lets staff or residents receive video calls, visually verify visitors, and unlock doors using an app.
Whichever connection format you choose, wireless intercoms are much more flexible than traditional wired systems. Users don’t need to install or update extensive wiring, which makes these intercoms ideal for multi-tenant buildings that lack the required infrastructure for conventional wired systems.
Communicating via 2-Way Wireless Intercoms
Unlike older audio intercoms and less advanced one-way video intercoms, most of today’s wireless video intercoms allow for high-quality two-way communication through an app on a user’s cellphone (eliminating physical intercom receivers) and a mounted unit outside their building.
Tenants can use their app and the camera installed within the exterior intercom unit to verify the visitor at their building’s entrance visually or audibly before granting access.
Whether using a wireless video intercom system or a more basic one, two-way communication limits security risks by empowering tenants to manage visitor access without being physically present.
Cloud-Based Wireless Intercom Systems
With cloud-based intercoms, tenants and property managers use a dedicated mobile app or web platform to manage visitor access, communication, and security.
For Property Managers – These systems typically store video, audio, and access logs in the cloud so they can review any activity. This means fewer manual tasks, less operational overhead, and more secure access across an owner’s portfolio.
For Tenants – Cloud-based systems also make tenants’ lives more convenient. For example, a cloud-based wireless apartment entry system allows tenants to accept visitor calls on their mobile devices, verify visitors visually via the system’s video intercom features, and unlock the exterior door remotely using their smartphones.
Features to Look for in a Wireless Intercom System
Remote Unlock and Door Release
In wireless intercom systems, the remote unlock feature lets tenants or property managers unlock doors from anywhere in the world using a mobile app or web platform. In contrast, door release refers to the physical mechanism that opens that door once access is granted.
These two features work together to provide convenient, secure access control. Wired systems are often equipped with door release, but remote unlock is typically a feature of IP and wireless systems.
Facial Recognition
Facial recognition adds a layer of automation to access control by allowing the system to identify authorized visitors, such as deliverymen, housekeepers, or friends of tenants, and trigger the door release without manual input. This feature improves security and efficiency, particularly in high-traffic buildings. It is most common in wireless and IP systems but less typical in wired systems. Learn more about facial recognition here.
Digital Security and Encryption
Wireless and IP systems often have advanced encryption, such as SOC 2 certification, to ensure your tenants’ data is safe and secure. Wired systems may offer physical security but frequently lack cloud-based encryption protocols.
Multi-Door and Multi-Point Access
Wireless and IP systems let you manage multiple access points, such as elevators, underground garages, and package rooms. Wired systems can also manage multi-point access but are much more complex and expensive to scale.
Temporary Access via PINs or QR Codes
Wireless and IP systems let tenants and property managers generate single-use PINs and QR codes for service providers like handypersons and delivery drivers. This feature is not commonly available in wired systems because it relies on a mobile app.
System Integrations
Wireless and IP systems are designed to integrate with other building technologies, such as access control and CCTV. Wired systems can be incorporated, but configuration can be complex due to outdated infrastructure and the need for additional hardware or rewiring.
Top 6 Wireless Intercom System Providers
Swiftlane
Best for: Multi-tenant apartment buildings, commercial properties, and large buildings.
Swiftlane is a premium, user-friendly two-way video intercom that supports advanced features such as mobile credentials, multiple entry options, facial recognition, and more. Users can manage deliveries remotely by generating temporary passcodes that expire as desired.
Although it requires wired power (PoE), Swiftlane’s wireless communication options allow property managers to control access remotely through the cloud across multiple properties. Swiftlane is an excellent choice for modern apartment buildings or commercial spaces that need secure, tech-forward solutions that integrate seamlessly with other smart technologies and existing BMS.
- Key Features include mobile credentials, multiple access options, facial recognition, remote access control, and cloud-based visitor management.
- Connectivity: Cloud-based and Ethernet (PoE)
About the App
The Swiftlane app is intuitive and exceptionally well-rated, with an average rating of 4.8 stars on the Apple App Store. A five-star review from September this year notes, “Swiftlane is a great feature that provides security but also flexibility and freedom.”
Read and listen to Swiftlane customer testimonials here.
DoorBird Wireless Intercom
Best for: Small residential properties and office buildings.
DoorBird’s wireless intercom is a fully Wi-Fi-enabled video intercom system that offers secure, remote video verification and door access control via a mobile app. Users appreciate its high level of security and easy integration with other smart home technologies.
- Key Features: Remote video verification, mobile access, integration with electronic locks, and cloud-based storage.
- Connectivity: Wi-Fi
About the App
The DoorBird app allows users to receive real-time notifications, view live video feeds, and unlock doors remotely. However, users often report issues with slow response times and missed notifications—especially when their phones are set to “silent” mode.
The app sometimes takes too long to load video or connect to the door station, which can be frustrating for users trying to speak to visitors before they leave. One 3-star review on the App Store from March 2024 noted that the app “Serves its purpose but has a long way to go.”
Read our full DoorBird review here.
Akuvox SmartPlus
Best for: Larger residential and commercial buildings.
Akuvox SmartPlus is a versatile, cloud-based intercom system that works over Wi-Fi or LTE. It supports various access methods, including QR, PIN, and remote unlocking through a mobile app. With two-way video communication, it’s best for large multi-tenant buildings or commercial properties that need a flexible, scalable intercom solution.
- Key Features: Cloud-based management, wireless two-way video communication, mobile app integration.
- Connectivity: Wi-Fi or LTE
About the App
The Akuvox SmartPlus app has average reviews on Google Play and the Apple App Store. Some users appreciate its “user-friendly interface,” while others describe it as the “absolute WORST APP.”
Read our full Akuvox SmartPlus review here.
Aiphone IXG Series
Best for: Large-scale buildings, multi-tenant apartments, and office complexes.
The Aiphone IXG Series is one of our list’s most scalable IP-based intercom systems. It’s designed for large properties like office buildings and multi-family apartments. The IXG Series also integrates well with other security systems—not solely products in its ecosystem.
- Key Features: Two-way audio and video, scalable, cloud-based management.
- Connectivity: Ethernet (PoE)
About the App
The Aiphone app allows remote monitoring and access control, though users have reported occasional bugs. Users note that there are “answering issues” and “glitches” on the Apple App Store.
Read our full Aiphone IXG Series review here.
Comelit IP Video Intercom
Best for: Smaller residential and commercial buildings.
Comelit’s IP Video Intercom is a basic, affordable, and fairly reliable video intercom solution designed for smaller buildings. It operates over Ethernet (PoE) but allows wireless communication through a mobile app. With two-way video communication and cloud-based management, it’s a solid choice for properties that need a straightforward solution.
- Key Features: Video intercom, cloud-based management, two-way communication.
- Connectivity: Ethernet (PoE)
About the App
Unfortunately, the Comelit app has poor to average reviews on Google Play and the Apple App Store. On the Apple App Store, one reviewer notes that the “app has terrible UI/UX design,” while on Google Play, another user notes that the “Comelit App keeps closing and won’t stay open.” Failed connections between callers and tenants are common.
Read our full Comelit IP Video Intercom review here.
2N IP Verso
Best for: High-security buildings, commercial complexes, and multi-tenant apartments.
2N’s IP Verso is a high-security, modular IP intercom system that users choose for its flexibility and customizability. With features like fingerprint readers, RFID modules, and cameras, it’s designed to meet the specific security needs of high-end properties. While it requires wired power, it supports wireless communication for cloud-based management.
- Key Features: Modular design, real-time video verification, integration with security systems, and cloud-based management.
- Connectivity: Ethernet (PoE)
About the App
Interestingly, the 2N app has the most 5-star reviews on the Apple App Store but generally poor reviews on the Google Play Store, which smartphone users should remember when shopping for a new intercom system.
Read our full 2N IP Verso review here.
Is a Wireless Intercom Actually Better Than a Traditional Wired System?
Unfortunately, the answer to this question is not straightforward. Wired intercom systems are usually more reliable because their components—i.e., exterior door and indoor apartment intercom stations—are directly connected via cables. This hardwired setup ensures that tenants and visitors can consistently communicate between the entrance and the interior units without losing signal or experiencing interference.
However, the installation costs of wired intercoms can be prohibitively high due to the need to run wiring throughout a building. The installation also disrupts multi-tenant apartments and office buildings that people visit daily. The bottom line is that wired intercoms, unfortunately, don’t have the same modern capabilities as wireless intercoms do.
Most importantly, wired systems can be difficult to scale. After installing the system, you may have to rewire large portions of the building to add more units or features. Wired systems are usually better suited to high-security buildings or those with existing infrastructure. They may not be the most flexible or price-competitive option for new or retrofitted buildings.
Advantages of a Wireless Apartment Intercom System
Wireless intercom systems are rapidly becoming the norm and offer many benefits, including flexible scaling, modern features, and ease of installation. Since they don’t require extensive wiring, they can be installed much more quickly and with minimal disruption.
This also makes them more cost-efficient, as there’s no need for expensive cable runs or professional installation. As noted above, another major benefit to many wireless systems is managing multiple access points remotely via the cloud, mobile app, or other platform. This gives property managers greater control and reduces the need for on-site staff.
Potential Drawbacks of a Wireless Apartment Intercom System
While wireless intercom systems offer so many benefits, you should also consider their limitations—especially in specific environments. For example, signal interference might cause problems for your tenants. In buildings with weak Wi-Fi or cellular coverage, wireless systems can experience connection issues that cause delays or dropped calls.
Another concern is cybersecurity. Since many wireless systems store data in the cloud, they are more susceptible to hacking and data breaches. However, the right security measures—e.g., end-to-end encryption and multi-factor authentication —can mitigate these risks.
Finally, while wireless intercoms are typically cheaper to install, premium systems with advanced features like facial recognition, multiple access options, customizable cloud-based management platforms, and video intercom capabilities might require a major upfront investment.
So, Should You Switch to a Wireless Intercom System?
Your answer to this question might not be a resounding “yes.” After all, every building has unique security and communication needs. For example, a high-security data center might prioritize advanced encryption and real-time monitoring, while a multi-family apartment building could benefit more from mobile access and remote management.
A small office building might need a cost-efficient solution that offers easy installation, flexibility, and the ability for each unit to independently monitor the building’s exterior. Let’s examine modernization, cost efficiency, flexibility, and security to help you determine whether a wireless intercom system is right for your property. For further clarity, ask yourself the following questions.
Does Modernity and Advanced Tech Matter to You?
If you value modernization, you’ll want a wireless system. It eliminates the need to maintain outdated legacy systems. It offers modern features like mobile device integration and remote access, making your building more attractive to tenants who want to live in a “smart” building.
A wired system may be better if you prefer a stable, tried-and-tested solution. It provides reliable communication and may suit buildings with an established wired infrastructure.
Do You Want Predictable, Low-Cost Installation and Management?
If you value cost efficiency, you’ll want a wireless system. It lowers installation costs by avoiding extensive wiring. It also limits ongoing maintenance expenses, as property managers can manage systems remotely without visiting each property and conducting OTA updates through the cloud.
A wired system may make more sense if you prefer an upfront investment with fewer moving parts. It might also be more stable if the power goes out or the app is buggy because it doesn’t rely as heavily on internet connections or cloud-based services. However, it might not keep up with ever-changing technology.
Are Flexibility and Scalability Important to You?
If you value flexibility, you’ll want an easily scalable wireless system. You can add access points or upgrade its feature set as your property grows or tenant needs change without rewiring the entire system.
You might prefer a wired system if your building setup is stable and not expected to change. This system provides consistent, uninterrupted service and doesn’t require regular upgrades. However, if you choose a landline-based telephone entry system, you might be subject to changing service provider fees and gaps in coverage as these systems are phased out.
How Much Does Security Matter to Your Tenants and Building Owners?
If you value security, you’ll want a wireless system. Modern cloud-based management allows real-time monitoring, access control, and remote responses to security threats through mobile access and two-way video intercom features. This is ideal for offices and multi-tenant apartment buildings.
But what if you manage a government building, financial institution, or data center? A wired system might be best if you need a reliable one with minimal external network dependency. It provides consistent security without relying on the Internet but is more “siloed” than a wireless system.
Final Thoughts on Buying a Wireless Intercom System
Is a wireless or mostly wireless (IP) intercom system right for your building? Picking the perfect system for your property depends on how much you care about security, scalability, and long-term affordability. Wireless systems are flexible and easy to install, but the reliable connections, cloud-based management, remote access, and visitor verification that IP-based systems offer can’t be ignored.
If you’re looking for a cutting-edge, future-proof solution for your multi-tenant building, Swiftlane offers the broadest feature set, the most advanced property management platform, and the best-reviewed mobile app. Read our case studies to learn how Swiftlane has transformed properties like yours, or get a quote to take the first step in upgrading your building.
About the Author
In addition to researching intercom products for Swiftlane, Elizabeth has written articles and whitepapers for many prop-tech, smart home, cybersecurity, and data storage companies—including Torii Homes, Blockchain Home Registry, Digistor, Respira, CDSG, Leafi, and others.
Elizabeth’s meticulous research involves watching numerous product reviews and unboxing videos on YouTube, reading user experiences on Reddit, Quora, app stores, third-party sales sites, and relevant forums, and thoroughly examining product descriptions, training videos, and FAQs provided by intercom companies.
