Intercoms for Business: What To Look For [2023]

The world of commercial intercom systems can be overwhelming, with countless options, features, and brands to choose from. So, how do you select the best intercoms for business? This blog post aims to provide you with a comprehensive guide to help you navigate the process of choosing the ideal intercom system for your commercial building. After all, the right intercom system can make a significant difference in enhancing security, communication, and access control for businesses.

Short Summary

  • Intercom systems for businesses offer increased security, convenience and access control.
  • Understand the benefits of intercoms, types available & top brands on the market before selecting one that suits your needs.
  • Consider features such as remote access/control, mobile app integration & support for telephone lines when choosing an intercom system.


A commercial intercom system, also known as an office intercom system or an intercom system for business, is tailored to meet the needs of office, industrial, and commercial buildings. It provides a convenient way for occupants to communicate and gain access to their property. These systems consist of both base stations and substations equipped with a microphone and speaker, enabling the transmission of audio between tenants and visitors. Certain commercial intercoms may also feature a camera, providing tenants with visual confirmation of visitors before granting access.

Installing a commercial intercom system offers improved security, communication, and access control, creating a positive initial impression for visitors and adding convenience for tenants.

Understanding Intercoms for Business

Intercom systems offer various benefits to businesses, such as improved security, visitor management, and seamless communication. To choose the right intercom system for your business, it’s essential to understand the different types available and the factors to consider when making your decision. These factors include wired vs. wireless, audio vs. video, and integration with other security systems.

In the following sections, we’ll dive deeper into the benefits of intercom systems for businesses and the factors to consider, as well as discuss the top intercom system brands on the market.

Young business woman in white suit entering code on the intercom keyboard of the residential modern building

Benefits of Intercom Systems for Businesses

Commercial intercom systems provide enhanced security by offering an additional layer of authorization, monitoring visitor access, and verifying the identity of visitors. This level of security is particularly useful in commercial properties with numerous unknown visitors entering and exiting the building, thanks to the commercial intercom system features.

Efficient visitor management is another crucial advantage of commercial intercom systems. For instance, a video intercom system can enable tenants to visually confirm visitors before granting access, ensuring tenant safety while maintaining a professional appearance. Furthermore, contactless and touchless entry options offer convenience for tenants and building staff, allowing them to open doors for service providers and maintenance workers remotely.

Factors to Consider When Choosing an Intercom System

There are several factors to consider when selecting the best intercom system for your business. One important aspect is the type of wiring and connection needed for the system, such as wired or wireless, audio or video, and compatibility with other security systems. Another factor to consider is the location of the intercom system, ensuring it is compatible with your current security setup.

Different commercial settings may require specific intercom features, such as a commercial video intercom system for buildings with multiple tenants or a reception desk without a clear view of the entrance. Video intercoms are typically compatible with other security equipment, allowing for easy integration into existing systems for enhanced security.

In the next section, we will explore the various types of intercom systems available for businesses.

Types of Intercom Systems for Business

Businesses have different intercom system options to choose from, such as wired and wireless, audio and video, single receiver vs. multi-user and multi-receiver, and doorbell-only vs. remote door unlock capability. Each type of intercom system has its advantages and disadvantages, and the ideal choice will depend on your specific needs and requirements.

In the following sections, we’ll discuss these types of intercom systems in greater detail.

Wired vs. Wireless Intercom Systems

Wired intercom systems are typically composed of hardwired receivers and transmitters, often located at the front desk or point of security. They offer reliability and cost-efficiency, although their installation can be complex and may have a limited range. On the other hand, wireless intercom systems connect wirelessly with users’ smartphones or other devices, offering convenience and flexibility. However, they may be more expensive and vulnerable to interference compared to wired systems.

In general, wired intercom systems are favored by smaller businesses due to their cost-effectiveness and simplicity of installation. Larger businesses or those with more complex communication needs may prefer the flexibility and convenience offered by wireless intercom systems.

Audio vs. Video Intercom Systems

Audio intercom systems only transmit voice, allowing for basic communication between tenants and visitors. These systems are usually more affordable and easier to install compared to video intercom systems. However, they may not offer the same level of security and confirmation of visitor identity.

In contrast, video intercom systems include both a speaker and a camera, enabling tenants to see and hear visitors before granting access. This added layer of security is particularly beneficial in commercial properties with numerous visitors.

Although video intercom systems tend to be more expensive than audio-only systems, the enhanced security and convenience they provide make them a popular choice for many businesses.

Single receiver vs Multi User and Multi receiver

Single receiver intercom systems facilitate communication with only one individual at a time, making them more suitable for smaller businesses with limited communication needs. They are also simpler to install and maintain compared to multi-user/multi-receiver intercom systems.

Multi-user/multi-receiver intercom systems, on the other hand, allow communication with multiple people simultaneously, offering greater flexibility for larger businesses or those with more complex communication requirements. These systems enable tenants to communicate directly with visitors and authorize or reject their access, rather than relying on front desk personnel to regulate visitor access.

Multi-tenant commercial intercom systems are an optimal choice for managing frequent deliveries and visitors in modern office buildings.

Doorbell Only vs Remote Door Unlock Capability

Doorbell-only intercom systems offer basic communication with visitors but do not provide the ability to unlock doors remotely. Although these systems may be more affordable, they may not offer the same level of security and convenience as a door intercom system with remote door unlock capability.

Intercom systems with remote door unlock capability provide both communication with visitors and the ability to unlock doors remotely. This added layer of security allows tenants to confirm the identity of visitors before granting access, preventing unauthorized entry. Although these systems may be more expensive than doorbell-only systems, the increased security and convenience make them a popular choice for many businesses.

Key Features to Look for in a Business Intercom System

When selecting a business intercom system, it’s important to consider a variety of key features that can enhance the overall security, convenience, and functionality of the system. Some of these features include remote access and control, mobile app integration, support for telephone lines and mobile apps, computer and iPad receiving stations, vandal-protected hardware, ease of retrofitting to existing building doors and wiring paths, multiple access methods, delivery codes, scheduling calls, single vs. multi-tenant directories, and compatibility with other security systems.

In the following sections, we’ll explore these key features and their benefits in more detail.

Remote Access and Control

Remote access and control for a business intercom system offer flexibility, scalability, and the capacity to manage access control systems and communicate with visitors remotely. This feature enables swift access control and alarm management, allowing building staff to administer access permissions and the intercom directory remotely.

In addition, remote access and control can ensure that the appropriate individual is available to answer the call, upholding a professional appearance for the business and providing superior customer service.

Mobile App Integration

Mobile app integration with a business intercom system can facilitate user engagement and retention, provide quality product feedback, and facilitate user interaction within mobile apps. Moreover, it can expedite and broaden customer service, automate repetitive queries using chatbots, and optimize team productivity through AI-powered tools.

Integrating a business intercom system with a mobile app can also provide users with the convenience of receiving calls from entrance panels on their smartphones, enabling video chat with visitors and opening doors remotely from a mobile app.

Support for telephone line as well as mobile app

Providing support for both telephone line and mobile app for a business intercom system enhances security, convenience, and remote access control. This feature ensures that users can receive calls from entrance panels, providing a centralized hub for all of their communication needs and enhancing the effectiveness of customer support teams.

Additionally, businesses that support both telephone lines and mobile apps can cater to a wider range of users and preferences, ensuring a more comprehensive communication solution.

Support for computer and iPad receiving stations

Incorporating support for computer and iPad receiving stations into a business intercom system enables calls to be received wirelessly on existing devices such as smartphones and tablets. This feature provides flexibility for users who may not always be near a traditional intercom receiver, allowing them to communicate with visitors and manage access from anywhere within the building or even remotely.

Additionally, support for computer and iPad receiving stations can reduce installation costs by eliminating the need for running wires throughout the building for the receiving station.

Vandal Protected Hardware

Utilizing vandal-proof hardware for a business intercom system can prevent destruction caused by vandalism, economize on expensive repairs, guarantee reliable two-way communication, and improve overall building security. When selecting vandal protected hardware, businesses should evaluate the type of environment the intercom system will be utilized in, the degree of security required, the cost of the hardware, and the simplicity of installation and upkeep.

Businesses should consider the environment in which the intercom system will be used, as this will affect the environment the intercom system will be used in.

Ease of retrofit to existing building doors and wiring paths

Retrofitting an intercom system into an existing building can be a cost-effective solution, while also providing a convenient and secure communication solution. Wired and wireless intercom system options, audio and video systems, single receiver and multi-user systems, and doorbell only and remote door unlock capability systems are all retrofit options available for existing building doors and wiring paths.

By considering the specific needs and requirements of the business, property owners can select the most suitable intercom system that is easy to retrofit to existing building doors and wiring paths.

Access methods for users: mobile app, PIN entry, face recognition

Offering a variety of access methods for users, such as mobile app, PIN entry, and face recognition, can enhance the overall security and convenience of a business intercom system. Mobile app access allows users to remotely control the intercom system from their smartphones, while PIN entry and face recognition provide secure authentication methods for granting access to the building.

By providing multiple access methods, businesses can cater to a wide range of user preferences and ensure a more comprehensive security solution.

Delivery code: single use and multi use

Delivery codes are an essential feature for managing visitor access to a commercial building. Single-use codes can be utilized for one-time access, while multi-use codes can be programmed for specific days and times.

Implementing delivery code: single use and multi use can result in time efficiency for property managers and a more positive tenant experience. By offering various delivery code options, businesses can effectively manage visitor access and maintain a secure environment.

Scheduling call during business hours

Scheduling calls during operational hours can guarantee that the appropriate individual is accessible to answer the call, uphold a professional appearance for the business, and provide superior customer service. When arranging calls during business hours, businesses should consider the availability of personnel, the time of day, the time zone, and the customer’s preferences.

By taking these factors into account, businesses can ensure that their customers are receiving the best possible service.

Single tenant intercom vs Multi tenant directory

Single tenant intercoms provide enhanced security and confidentiality for businesses. Multi-tenant directories, on the other hand, offer greater convenience and ease of management for larger buildings. Depending on the specific needs of the business and the size of the building, property owners can choose between single tenant intercoms and multi-tenant directories to best serve their security and communication needs.

Both solutions have their advantages and disadvantages, and it is important to consider the needs of the customer.

Compatibility with Other Security Systems

Integrating an intercom system with other security systems, such as CCTV, access control, and alarm systems, offers an all-in-one solution that enhances security, streamlines communication, and facilitates better management of security systems.

By ensuring compatibility with other security systems, businesses can create a comprehensive security solution that meets their specific needs and requirements.

Top Intercom System Brands for Businesses

When it comes to selecting the right intercom system for your business, it’s essential to consider the top brands available in the market. Some of the most popular intercom system brands for businesses include Swiftlane, Aiphone, 2N Intercom Systems, DoorBird Intercom Systems, and Latch Intercom Systems.

Each of these brands offers unique features and advantages designed to meet the specific needs of commercial properties. In the following sections, we’ll explore the features and benefits of each of these top intercom system brands.


Swiftlane offers an all-in-one cloud-based access control and video intercom system that combines face recognition, PIN, card, and mobile-based access. It provides secure resident access, visitor and guest temporary passes, and package management solutions.

With features like two-way audio and video, call forwarding, and standoff door release, Swiftlane intercom systems ensure a secure and efficient access management solution for businesses.


Aiphone is a well-known intercom system brand that caters to multi-tenant operators in retail, commercial, residential, government, and education sectors. Aiphone intercom systems provide hands-free or handset communication, camera position and zoom, time-based call forwarding, emergency calls by individual station groups, time announcements by group, paging capability, and the ability to transfer calls.

Aiphone’s versatile and reliable intercom systems are designed to meet the diverse communication needs of businesses.

2N Intercom Systems

2N Intercom Systems are tailored for businesses and provide a range of features, including touchscreen keypads, address books, fingerprint readers, and patent-pending installation systems. Their commercial video intercom systems can provide your business with superior quality and increased security.

2N’s commitment to innovation and quality makes them a top choice for businesses seeking a reliable intercom solution.

DoorBird Intercom Systems

DoorBird Intercom Systems, a German manufacturer of IP Door Intercoms, is renowned for its top-of-the-line products. DoorBird offers modern, convenient, and fast communication with features like various entry panel options, access history, simple installation, high-quality design, smartphone controls, no missed packages, 180° wide-eye hemispheric lens, DIY installation, wireless or hardwired, intrusion protection, remote control, home automation, Wi-Fi, and 3G alerts.

DoorBird’s commitment to quality and sleek design makes them a popular choice for businesses.

Latch Intercom Systems

Latch Intercom Systems offer access solutions for residential and commercial buildings featuring modern design and a water-resistant body. Their easy-to-use interface with tactile buttons, audio capability, and the ability to receive calls from any US phone number make Latch Intercom Systems a convenient and secure option for businesses.

While we do not have pricing information available at this time, Latch Intercom Systems’ innovative design and user-friendly features make them a top contender in the intercom system market.

Installation and Maintenance Tips

Proper installation and maintenance of your intercom system are crucial to ensure its optimal functioning and security. In the following sections, we will discuss essential tips for choosing the right location for your intercom system.

Ensuring regular maintenance and upgrades is also important to keep the system functioning effectively.

Choosing the Right Location

Selecting the most suitable location for your intercom system is essential for ensuring effective communication and access control. The location should provide easy access for visitors, staff, and tenants, allowing for clear communication and quick response times. Additionally, the intercom system should be installed in a secure area to prevent unauthorized access or tampering.

Taking the time to carefully choose the right location for your intercom system will ensure its effectiveness and longevity.

Regular Maintenance and Upgrades

Regular maintenance and upgrades of your intercom system are essential to prevent system malfunctions, security breaches, and other potential issues caused by outdated systems. Maintenance and upgrades may include software updates, hardware replacements, and system upgrades.

It’s crucial to schedule routine maintenance and stay up-to-date with the latest software and hardware upgrades to ensure the continued reliability and security of your intercom system.


Selecting the right commercial intercom system for your business is a critical decision that can greatly impact security, communication, and access control. By understanding the different types of intercom systems, key features to look for, and the top brands in the market, you can make an informed decision that best suits your business needs.

Investing time and effort in choosing the right intercom system, along with following proper installation and maintenance tips, will ensure you have a secure and reliable communication solution for your business. With the right intercom system in place, you can effectively manage visitor access, enhance building security, and streamline communication within your commercial property.

Frequently Asked Questions

What is a business intercom?

A business intercom is an easy-to-use speaker system that allows visitors to communicate with employees in the building, often equipped with a directory for multiple businesses.

It is a great way to ensure that visitors can quickly and easily find the right person to speak to, and it can also be used to broadcast announcements or messages to the entire building.

Are intercoms still used?

Yes, intercoms are still used today for residential and commercial purposes, providing a number of benefits.

Intercoms offer a secure way to communicate with visitors, allowing you to control who enters your home or business. They also provide a convenient way to communicate with people inside the building, without having to leave.

What is the average cost of an intercom system?

The average cost of an intercom system is between $3,000 and $5,000, including installation. Installation costs vary depending on the system being installed.

With proper installation, intercom systems can last up to 20 years.

What are the main benefits of a commercial intercom system?

A commercial intercom system provides increased security, enhanced communication, and improved access control, making it a great asset for visitors and tenants alike.

It can be used to control access to a building, allowing only authorized personnel to enter. It can also be used to communicate with visitors, providing them with directions or other information. Additionally, it can be used to alert staff.

What factors should I consider when choosing an intercom system for my business?

When choosing an intercom system for your business, be sure to consider the type of system you need (wired or wireless), whether audio or video capabilities are necessary, and how the system will integrate with other security systems.

It is important to consider the size of the area you need to cover, the number of users, and the budget you have available. Additionally, you should think about the features you need, such as two-way communication, door access control, and voice recognition.

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