Best Apartment Call Box Systems- 2024

Is it time for you to replace or upgrade your outdated apartment call box system? If the answer is yes, this article is for you. We wrote this article to help you choose the best apartment call box system for your building by explaining what to look for and reviewing six popular brands. With decades of experience in the prop-tech and security industries, our team knows how to interpret product features and customer reviews. We scoured hundreds of those reviews on YouTube, Reddit, Google, the app stores, and company websites to deliver the most accurate, holistic assessments.

Types of Call Boxes

The best way to understand different types of call boxes is to break them down by communication style and connectivity method.

Communication Style

In terms of communication style, call boxes can be centralized access call boxes, audio-only call boxes, or 2-way video call boxes.

Centralized Access Call Boxes

Centralized access call boxes are the most basic systems; they allow visitors to speak briefly with one end-point or master station, that can be a single concierge, security desk or gate kiosk. Most also have keypads so tenants can let themselves in.

Audio Call Boxes

Audio call boxes let you talk to someone before letting them into your building.

Video Call Boxes

Video call boxes let you see and speak to a visitor before granting them access either through a one-way or two way video call. Many video and audio call boxes let you grant access to apartment buildings remotely from an interior intercom unit or remotely with an app on your mobile phone.

Connectivity

As for connectivity, there are wired, wireless, hybrid, and IP call boxes.

Wired

Traditional wired call boxes connect directly to a wired phone line (POTS) and can be wired individually to each unit.

Wireless

Wireless call boxes work over WiFi, Ethernet, Telephone Lines and VOIP, offering more flexibility in installation and functionality.

IP call boxes integrate with internet networks through an ethernet cable to provide advanced features like video calling, remote access, and cloud storage. Some call boxes—like Swiftlane—can be connected either wirelessly or with an ethernet cable.

Comparing 6 Best Apartment Callbox Systems

We have divided the following reviews into three categories: centralized access call boxes, audio-only call boxes, and advanced video call boxes. Our reviews are based on exhaustive research and consultation with industry experts.

While you can stick with a traditional centralized access or audio-only call box, we recommend upgrading to a secure, future-proof, two-way video system. Other systems are popular, but video call boxes are the best apartment callbox systems available today.

Upgrading to a two-way video system modernizes your building, reduces maintenance costs, and makes your tenants’ lives more convenient. Video call boxes allow for remote management and provide long-term value by ensuring your property stays secure and up-to-date, which makes them wiser investments than traditional systems.

Still, we understand that some building owners and property managers prefer simple systems with limited functionality and zero learning curve, which is why we have included a few basic call boxes in our round-up.

Viking E-10A-EWP Entry Phone

*Consider if you want a basic centralized access call box.

The Viking E-10A-EWP is a user-friendly, weather-resistant, and vandal-proof call box that connects directly to a telephone line. As Viking rep Andrew notes in the video above, this line is “very basic, but it gets the job done well.” With a single call button for entry, these analog telephone entry systems are great for high-traffic areas like dorms or doctor’s offices, where you need simple, reliable access control without identity verification or extended communication.

However, it’s not suited for high-end properties or smart home integrations. If you need straightforward, no-frills entry communication, the Viking E-10A-EWP is a solid choice but lacks advanced features and flexibility.

Viking E-10A-EWP Entry Phone Rating: ★★★☆☆ (3/5)

Pros: Durable, straightforward, cost-effective, minimal maintenance.
Cons: Limited functionality, outdated technology, no remote access, not future-proof.
Installation: Surface-mounted near the entrance and connected to a standard telephone line or PBX system.
Connectivity: Wired
Summary: A solid choice for basic needs but lacks advanced features and flexibility.

Viking Call Box Cost

The main outdoor unit costs between $280 and $550 on third-party sites.

Aiphone LEF Series

*Consider if you want a centralized access call box.

When paired with interior components from the Aiphone LEF Series, the LE-DA (pictured above on the far left) is a straightforward centralized access call box system. It functions reliably but lacks nearly all of the advanced features found in more modern systems.

The LE-DA is the door station that visitors interact with. It allows them to call the LEF master station inside the building, which can then release the door. The LEF Series can handle multiple LE-DA, LE-SS/A, or LE-D door stations and communicate with other master stations. Because the door station (external call box) is hands-free, you don’t have to hold the button down after the master station accepts the call.

While this system is weather and vandal-resistant, it can be difficult to scale. However, if you don’t need or want video or enhanced audio features—just a quick, easy way for tenants to enter or grant access through a quick call to security without any extra steps—this system might be right for you.

Aiphone LEF Series Rating: ★★★☆☆ (3/5)

Pros: Durable, reliable, hands-free once a call is initiated.
Cons: No advanced features, wired only, difficult to scale.
Installation: Installed by wiring the door station (LE-DA or other) to the master station using dedicated multi-conductor cables and powered by a low-voltage power supply.
Connectivity: Wired
Summary: A reliable system for simple centralized access but lacks modern features and scalability.

Aiphone Call Box Cost

Pricing information for the LEF Series is not available on Aiphone’s website.

Read our full review of Aiphone intercom products.

Centralized Access Call Box: Comparing Viking and Aiphone

The Aiphone LEF Series is more versatile and expandable than the Viking E-10A-EWP, which is a very basic entry phone designed for straightforward, single-point communication.

While the Viking E-10A-EWP is ideal for outdoor use, the LEF Series offers more advanced features like multi-station communication and integration with other systems. Those features make the LEF series better suited to larger buildings.

The Viking model is a solid choice if you need a simple, robust entry phone for outdoor environments. It also integrates with a broad range of PBX systems, VoIP adapters, and other telecommunication equipment, whereas the LEF Series is compatible only with other Aiphone systems. However, the Aiphone LEF Series is superior if you want more control and communication options.

DoorKing 1837-084

*Consider if you want an audio-only call box.

Doorking Intercom — *Doorking 1837-084 Call Box*

The DoorKing 1837-084 is a simple and reliable audio-only call box system that works well for large commercial and multi-tenant apartment buildings. It has an electronic directory and can control up to 16 entry points. The 1837-084 lets you enter a PIN at the keypad to trigger door release, scroll a directory to contact a specific unit, or call a central location (security desk, concierge, kiosk, etc.) to request access. Check out this video to see an audio-only DKS call box in action.

With clear voice communication, a large display screen, basic keypad, a centralized access call button, and the ability to store up to 8,000 access card numbers, the 1837 is a solid choice for building owners who want a straightforward and effective access control system. If you need a system that’s easy to manage but still offers some advanced features (like elevator control), the DoorKing 1837 is a good fit.

DoorKing 1837-084 Rating: ★★★★☆ (4/5)

Pros: Simple, can be connected to a VoIP system, some advanced features, responsive tech support, made in America.
Cons: Potential security vulnerabilities, not as cost-effective as most VoIP systems.
Installation: Installed by mounting the main control panel near the entrance and connecting it to the building’s telephone lines, power supply, and gate or door operators.
Connectivity: Wired or hybrid
Summary: A reliable audio-only call box with robust support and the ability to handle larger buildings, but it presents some security and cost concerns.

DoorKing Call Box Cost

~$3,500+ for the main call box unit (excluding cost of installation, maintenance, and add-ons)

Read our full DoorKing review.

Mircom TX3-200-8U-C

*Consider if you want an audio-only call box.

The Mircom TX3-200-8U-C is a hands-free audio intercom system for multi-tenant residential and commercial buildings. As you can see in this video of a user operating the Mircom TX3, it has a directory-based interface that stores up to 200 names, a microphone, a card/key fob reader, and a keypad. This call box facilitates clear audio conversations and allows residents to easily access their buildings.

While you can add a postal lock, camera, and other hardware to the TX3 system, these features are not standard. Still, its expandable design and durable surface-mount construction make the Mircom TX3 system a good choice for property owners who want a basic audio-only call box with no learning curve.

Mircom TX3-200-8U-C Rating: ★★★☆☆ (3/5)

Pros: Scalable system, easy for tenants to use, clear audio, sturdy construction.
Cons: Limited features, high upfront cost for a basic system, complicated installation, can be difficult for building management to use.
Installation: Surface-mounted to an exterior wall and wired to a building’s telephone lines, power supply, and network.
Connectivity: Wired
Summary: A solid but basic audio-only option, best for smaller buildings without complex needs.

Mircom Call Box Cost

Pricing is not readily available on the Mircom website, but third-party sites list the TX3-200-8U-C for between $1,300 to $1,800.

Read our full Mircom review.

Audio-Only Call Boxes: How Does Mircom Compare to DKS?

For an audio-only system, the DoorKing 1837-084 is fairly robust. Unlike the two centralized access control call boxes mentioned above, the 1837-084 supports multiple entry points. It also offers a scrollable electronic directory, programmable codes, and remote management.

The Mircom TX3-200-8U-C is a more streamlined, cost-effective solution designed for simpler setups. With reliable audio communication and basic access control features, the Mircom is better suited to small commercial buildings and apartment complexes.

Swiftlane

*Consider if you want an advanced, two-way video call box.

Swiftlane is a secure, convenient two-way video and audio intercom with a reliable mobile app and advanced features like hands-free facial recognition, Bluetooth access, and its own AI leasing bot.

Try out Swiftlane’s AI leasing bot RentGPT for free.

You can manage everything remotely, see who’s at the door no matter where you are, let them in from your phone, and even generate temporary PINs for delivery men or regular visitors. Property owners and managers can also easily monitor multiple properties from a single interface, which makes this system ideal for those with large portfolios. Because it integrates with video surveillance systems (CCTV) and stores photos each time a visitor attempts to gain access, you’ll have a record of every interaction at your entrances.

All you need to run Swiftlane is a basic POE connection (ethernet cable). Unlike traditional call boxes, you don’t need to wire the system into each unit. You can also connect Swiftlane to a cellular backup system, so it won’t go down even if your WiFi is spotty. It is ideal for owners of luxury apartments, condos, and office buildings who want a high-tech, future-proof solution.

Ratings : ★★★★★ (5/5)

Pros: User-friendly app, convenient, reliable, clear image and audio, easy to administer as a building owner, advanced features, remote delivery management, excellent tech support.
Cons: Installation can be time-consuming, audio can be too loud.
Installation: Installed by mounting the reader near the entrance and connecting it to the building’s network via Ethernet cable (PoE).
Connectivity: IP with WiFi compatibility
Summary: A top-tier, future-proof system with advanced features and excellent support, ideal for luxury properties.

Swiftlane Call Box Cost

Swiftlane video intercom systems are bespoke and highly customizable, so you’ll need to request a quote for a system tailored to your building. Depending on the feature set, you can opt for an ongoing subscription starting at $35/month or forgo ongoing costs.

Request a Quote for Swiftlane Video Call Box

More Swiftlane Apartment Call Box Reviews

2N IP Verso Intercom

*Consider if you want an advanced, two-way video call box.

2N’s IP Verso Intercom is another two-way video call box and access control system. Because it connects seamlessly to an IP network, this call box delivers clear video and audio communication.

2N’s IP Intercom is compatible with smart home systems and supports a wide range of third-party integrations, so it can be used in both apartment buildings and single-family homes. The latest version of this system (2.0) also offers remote visitor access control, HD video streaming, customizable entry methods, and proprietary WaveKey technology.

However, 2N is a European company, so tech support might not be as easily accessible or responsive when you need it, especially compared to US-based providers like Swiftlane. If immediate support and advanced features are important to you, 2N might not be the right choice.

2N IP Verso Intercom Rating: ★★★★☆ (4/5)

Pros: Customizable, easy to configure, many third-party integrations and advanced features, reliable video and audio.
Cons: Few connectivity options without add-ons, can be expensive, app can be unreliable, European-based company.
Connectivity: IP
Installation: Installed by flush or surface mounting near the entrance and connecting it to the building’s Ethernet network (PoE).
Summary: A high-quality, customizable system with advanced features, though support and connectivity might be concerns.

2N IP Verso Call Box Cost

The main unit costs between $1,200 and $1,600 on third-party sites. You can pay extra for an annual cloud calling service subscription, which is charged per-apartment.

Read a full review of 2N IP Verso.

Video Call Boxes: Comparing Swiftlane and 2N IP Verso

If you’re looking for a system that offers advanced features, reliable backup power, and multiple connectivity options, Swiftlane has a clear advantage over the 2N IP Verso Intercom. As for advanced features, 2N lacks some of the more sophisticated AI-driven remote management tools Swiftlane provides. Swiftlane is also a US-based company, which can make getting in touch with tech support and installers a bit easier.

5 Essential Steps to Take Before Picking an Apartment Call Box

Step 1: Assess Building Needs and Infrastructure

Before choosing a call box system, assess your building’s size, layout, and existing infrastructure. Consider how many units and common areas need coverage and if your building already has wired systems, smart locks, or key card access.

Make sure your new call box integrates with current security systems. Consult with a professional to help you pick the right connectivity option (IP, wireless, hybrid, POTs) and create a custom system that’s ideal for your building.

Wireless systems are ideal for properties without existing wiring, offering flexible and cost-effective installation compared to wired intercoms. However, if your building has a strong network infrastructure, an IP-based system might be a better fit because it offers so many more advanced features.

Step 2: Look for a Versatile, Future-Proof System

If you want your investment to pay off, switch from outdated, costly, less secure wired audio intercoms to video systems. A video intercom system lets residents verify visitors visually and manage entry remotely via a mobile app while still supporting landline calls for accessibility.

Prioritize call boxes that can evolve with your needs, offer automatic updates, and integrate with property management software.

Step 3: Prioritize Security, Smartphone Compatibility, Data Privacy, Accessibility, and Convenience

Person holding Swiftlane mobile app door unlock — *Swiftlane Mobile Application*

Choose a callbox system that enhances security with remote door release, visual verification, unique access codes, robust encryption, regular updates, and detailed logs through its mobile app. Select hardware with high impact resistance (IK Rating of 8 to 10) and weatherproof ratings (IP65 rating or greater).

For convenience, pick a video intercom that lets residents create temporary PINs for deliveries and offers facial recognition for regular visitors. Your call box should also be compatible with smartphones and tablets.

Here’s a comprehensive list of a bunch of other features to look for in an apartment call box.

Step 4: Evaluate Costs, Installation, and Maintenance Requirements

Compare the up-front and ongoing costs of different intercom systems, including hardware, installation, maintenance, and service fees. Wireless systems with mobile apps are usually more cost-effective and reduce the burden on property managers because they’re easy to install, use, and manage.

We also recommend looking for a system with over-the-air updates so you won’t have to install updates manually.

Tips for Upgrading from Telephone Call Box to Video Intercoms

Step 5: Read Reviews from Experts and Verified Buyers

Read reviews from experts and verified buyers for insight into hidden costs, performance, reliability, ease of use, and customer support. Look for patterns in the feedback

Which Apartment Call Box Should You Get?

We understand that traditional call boxes can be appealing—they’re familiar, simply designed, and easy to use. You don’t have to worry about learning new technology or explaining the system to your tenants.

However, these old-fashioned call boxes no longer meet the needs of most renters, and they don’t provide the remote oversight that many building owners want. They’re rarely worth the investment.

Video call boxes ARE worth the investment because…

With thousands of reviews, they’re easier to vet online.
They make building management remote and easy.
They modernize your building and attract high-quality tenants.
They make tenants’ lives safer and more convenient.
Automatic updates make them future-proof.
They have lower installation and maintenance costs.
They’re incredibly secure and reduce your liability as the building owner.
They integrate with BMS and smart home systems.

Still on the fence? Download this free guide to learn more about how to choose a call box system that works for your building. If you have questions, please leave a comment below or contact us for more information.

About the Author

In addition to researching intercom products for Swiftlane, Elizabeth has written articles and whitepapers for many prop-tech, smart home, cybersecurity, and data storage companies—including Torii Homes, Blockchain Home Registry, Digistor, Respira, CDSG, Leafi, and others.

Elizabeth’s meticulous research process involves watching numerous product reviews and unboxing videos on YouTube, reading user experiences on Reddit, Quora, app stores, third-party sales sites, and relevant forums, and thoroughly examining product descriptions, training videos, and FAQs provided by intercom companies.

Answering Your FAQs About Apartment Call Boxes

What is an apartment call box?

An apartment call box is a device mounted outside a building’s main entrance that allows visitors (friends, family, housekeepers, delivery men, etc.) to tell residents they have arrived or request access to the building.

Call boxes let residents approve or deny property access requests from an interior intercom or mobile app. Intercoms or call boxes are a part of most commercial properties’ access control systems.

What’s the difference between a call box and an intercom?

A call box is usually an outdoor unit at a gate or door, while an intercom can be installed inside or outside the building.

How does an apartment call box work?

Visitors press a button to alert tenants. Tenants can then grant access through a phone, intercom, or app, sometimes with video verification for extra security.

Still have questions? Here’s how to use a call box in your apartment building.

What are the types of apartment call boxes?

Call boxes vary by communication method (centralized access call boxes, audio, or video intercoms) and connection type (wired, wireless, hybrid, POTS, or IP-based).

What are wireless call boxes?

Wireless call boxes use Wi-Fi or cellular networks for communication, unlike wired systems that rely on physical cables.

What are IP call boxes?

IP intercoms use a wired internet connection like an Ethernet cable, which can make them more reliable if your building has spotty cell or WiFi service. Your best bet is to choose a call box with both cellular and POE capabilities (like Swiftlane).

How much does an apartment call box cost?

Depending on features, prices range from a few hundred to several thousand dollars. Regardless, it’s an investment. To ensure your intercom is exactly right for your building and you don’t waste any money, opt for a custom system like Swiftlane.

How do you set up an apartment intercom?

Set-up procedures vary by system type and brand. Some intercoms require professional installation, while others can be set up by a tenant or building owner. Check out these resources for more information about installing a new call box.

How do you answer an apartment call box?

Answer by picking up a handset, pressing a button on a wall unit, or using a mobile app if it’s a video system.

Do newer call boxes require in-unit hardware?

Many modern call boxes are cloud-based and don’t need in-unit hardware. Residents use mobile apps to manage calls and access.

Do newer call boxes have postal locks/keys?

Yes, many still offer postal locks, but high-tech systems often use PINs for mail carriers.

What’s the easiest type of intercom installation?

Plug-and-play wireless systems are the simplest. Just plug them into a power source, and they’re ready to use.